Employment Opportunity - System Executive

Job Summary

Operations Level 1 Operator ensures smooth daily AMHS operations by monitoring systems, performing fault rectification, maintaining operational efficiency, preparing log reports, and consolidating monthly performance reports.

Responsibilities

• Monitor AMHS systems and equipment to detect abnormalities and ensure operational continuity
• Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents promptly
• Diagnose and troubleshoot basic system faults to restore normal operations within defined timelines
• Collaborate with internal teams to address recurring or critical technical issues effectively
• Escalate complex or unresolved issues to Level 2 teams or appropriate personnel for resolution
• Maintain accurate and detailed operational log reports during each shift for record-keeping and analysis
• Consolidate and prepare monthly reports summarizing key operational metrics, fault trends, and resolutions
• Act as the primary contact during shifts for updates, escalations, and notifications to ensure seamless communication
• Ensure smooth handover of duties and information between shifts to maintain operational continuity
• Adhere to organizational and regulatory standards for system operations and fault management
• Participate in periodic reviews and audits of operational processes to maintain compliance and improve efficiency

Preferred competencies and qualifications

• Prior experience in system monitoring, operations, or technical troubleshooting is an advantage
• Strong analytical and problem-solving skills applied to diagnose and resolve operational issues
• Proficiency in using monitoring and reporting tools to track system performance and generate reports
• Effective communication skills to coordinate with teams and report operational status clearly
• Capacity to maintain attention to detail and adapt quickly in a fast-paced environment