Enterprise Account Manager (Digital Transformation)

Are you passionate about technology, building strong customer relationship and turning complex business challenges into meaningful technology solutions?

We are looking for an Enterprise Account Manager (Digital Transformation) to grow our strategic enterprise accounts. You will act as a trusted technology partner, engaging senior business and technology stakeholders and connecting their transformation priorities with FPT's capabilities across AI, Cloud, Data & Analytics, Digital Transformation, Application Development and Managed Services.

This is an individual contributor role where you will shape customer opportunities, build long-term partnerships and contribute directly to business growth.

Responsibilities:

Account Management & Customer Engagement

• Build trusted relationships with key customers and senior stakeholders, including C-suite, CIOs, CTOs and business leaders.
• Understand customers' business strategies, technology priorities and transformation goals.
• Develop account plans to grow revenue, customer value and long-term partnerships.
• Identify cross-selling and up-selling opportunities within existing accounts.

Business Development & Growth

• Identify, qualify and develop new business opportunities across target enterprise accounts.
• Build and manage a healthy sales pipeline to achieve revenue targets.
• Develop new customer relationships and expand FPT's presence in target accounts.
• Lead opportunities from discovery through proposal, negotiation and closure.

Solution & Value Creation

• Understand customer challenges and translate them into compelling technology solutions.
  
• Work with Pre-Sales, Solution Architects, Consultants and Delivery teams to develop tailored solutions.
• Lead customer presentations, solution workshops and commercial discussions.
• Clearly communicate the business value and outcomes of proposed solutions.

Sales & Commercial Management

• Manage the end-to-end sales cycle, including opportunity qualification, proposals, negotiations and contract closure.
• Prepare compelling proposals and commercial submissions.
• Maintain accurate sales forecasts and opportunity information in the CRM.
• Work closely with internal teams to ensure customer expectations and commercial commitments are aligned.

Customer Success & Account Expansion

• Partner with delivery teams to support successful customer engagements.
  
• Maintain strong customer engagement throughout the project lifecycle.
• Identify evolving customer needs and opportunities for long-term account expansion.
• Proactively address customer concerns to strengthen satisfaction and retention.

Market & Industry Development

• Stay informed on technology, industry and competitive trends.
• Identify opportunities across AI, Cloud, Data & Analytics and Digital Transformation.
• Develop market and account insights to strengthen FPT's position with target customers.

Requirements

• Bachelor's degree or Diploma in Business, Marketing, Information Technology or a related discipline.
• 4+ years of experience in Account Management, Business Development, Technology Sales or a related B2B commercial role.
• Proven track record in enterprise technology sales, account growth or business development.
• Experience engaging and building relationships with senior business or technology stakeholders.
• Good understanding of the IT services and digital transformation landscape.
• Strong commercial acumen and understanding of the end-to-end sales cycle.
• Proven ability to build a sales pipeline and convert opportunities into revenue.
• Strong communication, presentation, negotiation and stakeholder management skills.
• Self-motivated, proactive and comfortable working independently in a target-driven environment.