Cloud Service Support Engineer
About this job
(1) After-sales support for Huawei Cloud services;
(2) Responsible for cloud service availability architecture improvement and problem identification;
(3) Responsible for technical support during customer major guarantee, such as on-site technical exchange, fault location and delimitation, drill program output and other guarantee technical work;
(4) Responsible for the compilation and output of related technical documents and support the standardization of customer service;
(5) Delivery of Huawei Cloud - operation and maintenance management, to help customers business smoothly migrate to the cloud;
(6) Improvement of service capacity of TOP customers;
(7) Responsible for delivery of Huawei Cloud service support plans
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The employer lists 6 500 – 10 500 $ for this role at MTS SYSTEMS ENGINEERING PTE. LTD. in Singapore. For comparison, the local market median is about 6 085 $ based on 26 065 similar offers.
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