Customer Loyalty Executive

About the Role

We are looking for a friendly, thoughtful, and proactive Customer Experience Executive to help us build stronger relationships with our customers.

Your main focus will be making sure our customers feel valued even after their purchase. This includes sending personalized thank-you messages, keeping in touch with customers, celebrating special occasions, supporting our Ambassador Program, and coming up with creative ways to keep our community engaged.

You will also have the opportunity to use AI tools / other digital platforms to make customer engagement more efficient and personalized.

Fresh graduates are welcome to apply.

What You’ll Do

• Personally reach out to customers after their purchase via email, SMS, or other communication channels.
• Write warm and personalized messages based on each customer's purchase and journey.
• Follow up with new customers after their product has been delivered.
• Maintain and update customer information, birthdays, important dates, and engagement records.
• Coordinate birthday greetings, appreciation messages, gifts, and other customer initiatives.
• Support and grow our global Ambassador Program.
• Come up with creative ideas to engage customers and strengthen brand loyalty.
• Use AI/digital tools to assist with writing, personalization, organization, and customer engagement.
• Track customer responses and feedback and identify ways we can improve the customer experience.
• Work closely with our Marketing, Operations, and Management teams on customer-related initiatives.

Who We’re Looking For

• Diploma or Degree in Business, Marketing, Communications, Hospitality, Customer Experience, or a related field.
• Fresh graduates and candidates with 1–2 years of experience are welcome.
• Strong written and spoken English.
• Comfortable writing friendly, thoughtful, and professional messages.
• Detail-oriented and organized.
• Comfortable using AI tools for everyday work.
• Familiarity with social media, CRM systems, Canva, email marketing, or automation tools is a plus, but not required.
• Proactive and willing to learn new tools and ways of working.
• Enjoys interacting with people and creating positive customer experiences.
• An interest in luxury, watches, fashion, hospitality, or lifestyle brands would be an advantage.

Why Join Us?

This is not a traditional customer service role focused on answering complaints or handling call-centre enquiries.

Instead, you will help us create a more personal and memorable experience for our customers — from a simple thank-you message after a purchase to building long-term relationships with collectors around the world.

If you enjoy communicating with people, writing thoughtful messages, exploring AI tools, and finding creative ways to make customers feel special, we would love to hear from you.