Service Screw

Job Description & Requirements

Key Responsibilities:

· Meet and greet lounge passengers positively and politely.

· Clear plates and used cutlery from passengers’ tables, politely and promptly.

· Ensure that the overall cleanliness of the lounge is well maintained.

· Answer questions about the menu, ingredients, or lounge offerings.

· Promptly clean all tables, chairs, and sofas, after passengers have vacated the area.

· Replenish all coolers and bar counters with the necessary drinks and table accessories.

· Ensure quick and correct order fulfillment and delivery

· To assist in covering any other job positions, as and when required by the working situation.

· Handle customer concerns or complaints promptly and professionally, escalating to the supervisor when necessary.

· Ability to read, write and converse in English.

· Good interpersonal and communication skills.

· Good customer service skills.

· Adaptable to change and a good team player.

· Physically fit and comfortable with standing for long hours.

· Comfortable with laborious/physical work.

· Comfortable with a fast-paced working environment.

· Training will be provided, no experience needed.

· May be required to do overtime (OT), when needed

. Available to work both day and night shifts

Qualifications & Skills:

• High school diploma or equivalent preferred.
• Previous F&B or customer service experience is an advantage, especially in busy or high-traffic areas.
• Strong communication and interpersonal skills.
• Ability to work in fast-paced environments and manage time efficiently.
• Positive attitude and strong work ethic.
• Must be flexible with shifts, including weekends, holidays, and early/late hours, based on airport operations