Service Coordinator (Engineering MNC) East location

We are seeking a proactive and detail-oriented Service Coordinator to support our daily service operations.

Key Responsibilities

• Serve as the main contact point for customer enquiries and complaints via phone, email, or fax, ensuring timely follow-up and resolution.
• Prepare and process quotations, job orders, and service charge documentation.
• Schedule and prioritize customer service requests based on urgency and available resources.
• Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction.
• Maintain accurate service documentation, including reports, customer feedback, and service records, and ensure all data is updated in the system.
• Track service history and follow up with customers to confirm satisfaction after service completion.
• Provide regular account updates and progress reports to the Service Manager
• Monitor recurring service issues or complaints and suggest process improvements to enhance service delivery.
• Identify potential opportunities for follow-up services, upgrades, or maintenance based on customer needs.
• Support customer audits and inspections by preparing and providing necessary documentation.
• Handle administrative tasks such as preparing service request forms, purchase orders, and shipping documents.
• Manage material and parts requisition for subcontractors, technicians, or engineers.
• Ensure all records, schedules, and filing systems are well maintained and organized.
• Coordinate project and service schedules for all service personnel.
• Manage warranty claims for various equipment.

Skills & Competencies

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong coordination and communication skills.
• Organized, detail-oriented, and able to multitask effectively.
• Candidates with more experience can be considered for senior titles.

Working location: Loyang (Company transport provided)

Working hours: Either 8AM-5PM or 9AM-6PM

Interested candidates may send their updated resume to [email protected]