Engagement Associate

Job responsibilities:

• Proactively anticipate and respond to all members' and guests' needs or queries
• Constantly identify opportunities to connect our members, in-centre and otherwise, to further add value to their experience
• Manage both office units and telephone systems set up and requests for all members
• Manage all secretarial, administration, postage, courier or other arrangements for all members as requested and ensure that all requests are met to the best of your professional knowledge
• Conduct seamless check in & check out process for all members
• Handle all telephone calls in a professional and efficient way while maintaining a professional, customer service-led persona
• Work on resolving all basic IT issues occurred in the centres; identify and take necessary action when you need specific IT support
• Develop and maintain third party vendor relationships, to further add value to the centre operations and member's experience
• Continuously seek opportunities to up-sell and cross-sell to members to drive revenue
• Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity

Job Requirements:

• Client Engagement - deliver quality service and proactively seek to understand clients' need
• Effective Communication - Active listening skills. Ensure feedback is clear and understood and actionable
• Collaboration - Display cooperative attitude. Support team member and share knowledge in the team
• Service Revenue - Maximizing service revenue
• Efficiency & Effectiveness - Demonstrate high efficiency and proactiveness and is able to multi-task
• Grooming - Maintain professional appearance consistently according to the company's standard and guidelines
• Centre Maintenance - Maintain the look, feel and efficiency of all centres to the standards expected by TEC and our Members