Service Manager - ITIL

• Global exposure and opportunities to work on cross-border projects
• High Leadership Visibility & Impact on Business Outcomes

About Our Client

A global leader renowned for innovative solutions, robust infrastructure, and driving digital transformation headquarterd in Singapore.

Job Description

• Act as the primary customer contact for service-related issues and escalations.
• Manage critical incidents and ensure timely resolution and communication.
• Monitor service performance and ensure SLA commitments are met.
• Drive continuous service improvement and customer experience initiatives.
• Lead service reviews and provide performance reporting and recommendations.
• Coordinate planned maintenance activities and stakeholder communications.
• Collaborate with cross-functional teams to resolve issues and optimise services.

The Successful Applicant

• Minimum 5 years of experience in Service Management, IT service delivery, or Telecommunications environments.
• Strong stakeholder and customer relationship management skills, with the ability to manage senior-level engagements.
• Proven experience handling critical incidents, escalations, and SLA-driven service delivery.
• Good understanding of networking, WAN, cloud, security, and voice technologies (e.g., SD-WAN, MPLS, VPN, SIP, VoIP).
• Skilled in using reporting and analytics tools such as Power BI and Grafana to drive operational insights.
• Excellent analytical, problem-solving, and continuous improvement capabilities.
• ITIL knowledge and the ability to work effectively across complex, cross-functional, and regional service environments

What's on Offer

As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.

Contact

Winson Low (Lic No: R22106039/ EA no: 18C9065)

Quote job ref

JN-082026-7086887

Phone number

+65 6416 9865

Michael Page International Pte Ltd | Registration No. 199804751N