Customer Service Officer | Bank | Contract

Key Accountabilities & Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries on general and transactional enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while communicating with customers and toggle between system
• application screens in a fast-paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.
• Operating Hours are from 8:30am - 8:30pm(8.5hours), on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
• Shift hours mentioned below
  (1) 8.30am-6pm
  (2) 8.45am-6.15pm
  (3) 10am-7.30pm
  (4) 11am-830pm
• Shift going up till 12am

Requirements

• Min GCE O levels or higher
• Possess high-quality customer service skills and a professional communication style
• Candidates with no experience are open to apply

Interested candidates may send their resume and cover letter directly to [email protected] ,stating the position as the subject title in the email.
Hibah Bakhtavar |EA License No. 023423 | Personnel Registration No. R21103109