Job Posting Title Vice President, Voice Recording Engineer, Employee Experience Technology

Job Description:

To work in a regional voice operations and project team that manages the low-level technical delivery of all voice infrastructure projects and provides governance to the organization strategic partners.

• To provide comprehensive product knowledge on NICE voice technology.

• Ability to provide onsite support for user testing of Voice recording on Turrets, Cisco phone, Teams testing features and functionalities during user migrations.

• Ability to handle and coordinate deployments during user / floor / site migrations.

• Provide L3 engineering support for business impacting issues.

• Work with internal and external project managers to report issues and deliver solutions.

• Engage with the business and external vendors to deliver solutions.

• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and quickly

• Participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming, and data center capabilities.

• This will include components of the assessment and optimization of system design and review of user requirements.

• Able to provide and communicate technology solutions across differing audiences including technical, managerial, business executives, and/or vendors.

• Leads the resolution process for problems where analysis of situations or data requires an in-depth evaluation of various factors.

• Contributes to the determination of technical and operational feasibility of solutions.

• This role will be part of a team covering our daily business hours and will also be part of an ad-hoc support covering evenings and weekends for project-related activities.

• Provide documentation for engineering support.

Responsibilities:

• Solid NICE Voice recording and Voice Engineering Operations and Engineering experience.

• The position is for the regional Voice recording engineer supporting L3 of Engineering.

• The role includes migration, upgrades of Voice recording and Trading Floor voice applications.

Required Skills:

• Knowledge and Hands experience on NICE Voice recording system and IPC Trading system.

• Experience working in the financial or banking industry.

• Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically, 10-15 years of IT experience.

• Moderate experience with Trading Floor and Telecommunication technologies; IPC/Cisco/Avaya.

• Must be able to interact in a professional manner with End Users; must possess excellent PC, communication, and organizational skills.

• Candidates must be able to work both independently and in a team environment and be able to interact effectively with other team members, management, and clients.

• Candidates must have strong interpersonal, verbal, and written communications skills.