Front Office - Guest Services Agent

The Guest Services Agent is responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations and rooms enquiries, must have an intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.

Core Responsibilities:

• Provide excellent service, build strong relationships, anticipate and exceed the guests’ needs
• Take ownership of guests issues or problems and take action to resolve problems immediately
• Recognise and resolve problems by seeking, examining, and interpreting information from different sources to determine cause and develop solutions

The Ideal Candidate:

• Good command of English in both verbal and written communication
• Confident with a pleasant disposition and well groomed
• Ability to work under pressure and on rotating shifts
• Knowledge of Opera and Microsoft Office is an advantage