Customer Service Officer - Supply Chain| East & West | Up to $2400

📍 Location

East / West

⏰ Working Hours

• 5-day work week
• Monday to Friday
• Office Hours

🌟 Benefits

• AWS (13th Month Bonus)
• Performance Bonus
• Annual Salary Review
• Medical & Dental Benefits
• Annual Leave
• Training & Career Development Opportunities
• Stable MNC working environment

Key Responsibilities

• Act as the primary point of contact for customers, handling enquiries related to orders, deliveries, and shipment status.
• Process customer orders accurately and coordinate with internal teams to ensure timely fulfilment.
• Liaise with warehouse, transport, and operations teams to ensure smooth execution of daily logistics activities.
• Monitor shipments and proactively resolve delivery or service-related issues.
• Prepare and maintain shipping documents, reports, and system records.
• Handle customer feedback and complaints professionally while ensuring prompt resolution.
• Coordinate with internal and external stakeholders to meet customer requirements and service levels.
• Ensure compliance with company procedures and service standards.
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Requirements

• Diploma, NITEC, or equivalent qualification.
• Minimum 1–3 years of customer service experience in logistics, warehousing, freight forwarding, or supply chain.
• Fresh graduates with relevant internship experience are welcome to apply.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Strong organisational skills with excellent attention to detail.
• Able to multitask and thrive in a fast-paced environment.
• Customer-oriented, proactive, and a strong team player.

📩Apply Now

Send your resume (MSWord format) to:

📱 WhatsApp / Telegram: 8509 0409

Please include your availability, notice period and expected salary in your application.

Only shortlisted candidates will be notified.

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Annie Hoang(R25158747)

CREW by HRnet |HRnet Ventures Pte Ltd

EA24C2435