Senior Regional Loss Adjuster

The Senior Regional Loss Adjuster is responsible for delivering professional claims management service to clients. The role requires the jobholder to provide loss adjusting expertise, business revenue contribution and teamwork support.

Reporting to the Regional Director - Asia, the jobholder will be expected to contribute to the business maintenance and growth as well as the supportive team culture in the Department. The focus is on the business, efficiency, profitability and reputation of the Department. This will involve ensuring that nothing short of a professional service is provided to all McLarens clients.

Responsibilities :

Your role as a Senior Regional Loss Adjuster requires that you:

Day-to-day operations

• Handle, to a high standard, your own workload of cases derived from the business attracted into McLarens, whether by your own marketing efforts or those of others.

• Undertake overseas assignments when necessary, including joining any catastrophe response team as directed by the Technical Director – Asia.

• Ensure that ‘Work In Progress’ is billed out to prudent intervals (as permitted by insurers), and that ‘Account Receivables’ are pursued timescale and manner. Approval is required from the Regional Director before any significant escalation of the pursuit of ‘Account Receivables’ is undertaken.

• Ensure subordinate Adjusters you oversee attend to claims-files in accordance with McLarens’ standard requirements.

• Undertake regular reviews of subordinates Adjusters’ files and where necessary, provide assistance and guidance.

• Deal with as appropriate any complaint received from a client and depending upon the seriousness of the compliant and issues involved, inform the Regional Director – Asia, especially if the issues create a potential for exposure to a professional indemnity claim.

Company reputation and branding:

• Take ownership of and responsibility for the quality and timeliness of the tasks assigned to you and junior adjusters assisting you.

• Highly conscious of reputation risk of the Department and the Company and strive to raise and maintain it.

• Strive to maintain the current client relationships and develop new client relationships

Skills :

You will need to show:
• You will have completed at least 7 years in insurance claims or in claims related roles and understand the need for thought leadership.

• You will hold a university degree and will also be the holder of an Associateship of the Chartered Insurance Institute and/ or the holder of an Associateship of the Chartered Insutitute of Loss Adjusters or equivalents.

• Insurance and loss adjusting technical knowledge and expertise

• Strong verbal and written communication and presentation skills

• Information technology literacy

• Strong diplomacy, negotiation and influencing skills

• Strong problem-solving and decision-making skills

• Ability to work under difficult circumstances and pressure and to strict deadlines

• Strong team player mindset and commitment

• Strong business acumen and drive

• Ability to network with the insurance market and key decision makers

• Strong self-motivation and accountability

• Strong service orientation and desire to strive for excellence

• Confidence, presentable and resilience

• Integrity and professionalism