Infrastructure Support Engineer

This role is being hired to enhance the IT infrastructure professional services team’s capability in managing day-to-day operations, ensuring system stability, security, and compliance, while also supporting key technology initiatives such as server upgrades, cloud adoption, and infrastructure migrations. Strengthening the team will allow the organization to provide reliable end-user support, improve backend system performance, and deliver upcoming projects on time with minimal disruption to business operations.

Job Description Details

- Configure and maintain servers, including file, application, database, and web servers.

- Ensure security patches and software updates are applied to prevent vulnerabilities.

- Manage and administer operating systems (Windows, Linux, VMWare ESX etc.).

- Handle and review user account management, permissions, and access control.

- Conduct regular backups and recovery planning to protect data and ensure business continuity.

- Assist end-users with connectivity, hardware, and software issues.

- Document troubleshooting steps and solutions for recurring problems to improve efficiency.

- Coordinate with other teams to ensure comprehensive business continuity planning.

- Procurement management involving quotations, funding requests, PO creation and goods receiving.

- Liaise with audit team to perform audit planning and support for global & local audits

- Team Collaboration to work with different internal groups like engineering and operations.

- Work closely with other IT teams, such as software development or data teams, to align infrastructure with organizational goals.

- Communicates with other departments to report and resolve software, hardware and operational problems

- Assist with the development and enforcement of policies

- Engage in strategic planning, project management, and status updates

- Able to work independently with minimum supervision.

Experiences

- Preferably with 2+ years experience in IT support, infrastructure deployment or systems administration

- Troubleshooting and technical support skills in diagnosing and resolving technical issues especially in a remote or hybrid work environment.

- Knowledge in IT infrastructure with hands-on experience in hardware, servers, storage, network and system setups.

- Background in participating in or managing IT projects especially in deployment will be added value.