Junior Key Account Manager

Junior Key Account Manager / Client Relationship Executive – Singapore

Job Details

Job Title: Junior Key Account Manager / Client Relationship Executive
Location: Singapore
Experience: 1–4 years
Language: English
Industry: IT / Technology / SaaS / Hospitality / Facilities / B2B Services
Travel: Required within Singapore for client meetings and site visits

About the Role

We are looking for a dynamic and client-focused Junior Key Account Manager / Client Relationship Executive to manage and develop relationships with corporate and business clients in Singapore.

This role is suitable for junior-level candidates with 1–4 years of relevant experience, particularly candidates from IT, Technology, SaaS, IT Services, Hotel/Hospitality, Facilities Management, or other client-facing industries.

Candidates do not necessarily need prior Key Account Manager experience if they have strong experience in client meetings, site visits, presentations, relationship management, customer handling, and business development/sales support.

Key Responsibilities

• Manage and maintain relationships with assigned corporate and business clients.

• Act as a key point of contact for customers and understand their requirements.

• Conduct regular client meetings, site visits, presentations, and business reviews.

• Visit client locations to understand requirements and ensure service satisfaction.

• Build and maintain relationships with key client stakeholders and decision-makers.

• Identify opportunities for upselling, cross-selling, renewals, and account growth.

• Understand customer challenges and coordinate with internal teams to recommend suitable solutions.

• Follow up with clients to ensure customer satisfaction and retention.

• Coordinate with operations, delivery, technical, and support teams for smooth service delivery.

• Handle customer queries, concerns, and escalations professionally.

• Prepare client visit reports, account updates, and follow-up plans.

• Maintain accurate customer information and activities in CRM.

• Support contract renewals and identify opportunities for long-term business relationships.

• Support new business opportunities from existing client relationships.

• Travel within Singapore for client meetings and site visits as required.

Requirements

• Bachelor's Degree or Diploma in Business, Marketing, Information Technology, Hospitality, or a related field.

• 1–4 years of relevant experience in one or more of the following:

  • Key Account Management

  • Client Relationship Management

  • B2B Sales

  • Business Development

  • Corporate Sales

  • Customer Success

  • IT / Technology Sales

  • Hotel / Hospitality Sales or Corporate Relations

  • Other client-facing roles

• Candidates from IT/Technology or Hotel/Hospitality backgrounds are welcome, provided they have relevant client-facing experience.

• Experience conducting client meetings, site visits, presentations, or customer reviews is highly preferred.

• Strong communication, negotiation, presentation, and interpersonal skills.

• Comfortable interacting with corporate clients and key stakeholders.

• Ability to understand client requirements and coordinate internally to provide suitable solutions or services.

• Strong follow-up and relationship-building skills.

• Basic understanding of B2B sales and commercial processes.

• CRM experience is an advantage.

• Strong English communication skills. Additional languages are an advantage.

• Ability to work independently and manage multiple clients.

• Willingness to travel within Singapore for client meetings and site visits.

Preferred Industry Background

IT & Technology

• IT Services & Consulting

• Software / SaaS

• ERP / CRM

• Cloud Solutions

• Cybersecurity

• System Integrators

• Managed Service Providers (MSP)

• HR-Tech / HR Solutions

• Digital Transformation

Other Relevant Industries

• Hotels / Hospitality

• Facilities Management

• Corporate Services

• B2B Service Providers

• Customer Experience / Client Services