Customer Service Officer (FIT)

Our client is a leading travel company providing travel-related services and solutions to customers.

Working Days: 5 days per week

Job Responsibilities

• Attend to customers’ travel enquiries and requests via phone calls, emails and walk-ins.
• Provide information on travel visa applications and travel insurance.
• Handle and follow up on customers’ enquiries and bookings, including pre- and after-sales service.
• Achieve monthly sales targets.
• Opportunities to travel overseas for familiarisation trips and tour-leading assignments.

Requirements

• Minimum GCE ‘O’ Level, Diploma or equivalent qualification/work experience.
• 1–2 years of experience in the travel industry will be an advantage.
• Basic knowledge of GDS booking systems such as Sabre, Amadeus or Galileo and OB system will be an advantage.
• Service-oriented with good interpersonal, communication and teamwork skills.
• Able to communicate effectively in English. Proficiency in Mandarin and/or Malay will be an advantage.
• Must be willing to work shifts, weekends and Public Holidays.

Interested candidates who wish to apply for the advertised position are encouraged to click "Apply Now" to submit their application.

We regret that only shortlisted candidates will be notified.

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