IT Desktop Engineer

COMPANY OVERVIEW

Our client is a global technology-focused organization specializing in infrastructure management and IT workforce solutions.

This is a 12-month agency contract role (extendable/renewable)

JOB RESPONSIBILITIES

· Provide end-user support for Microsoft 365

· Handle incidents and service requests, perform initial troubleshooting and escalation​

· Manage user accounts, permissions, and configuration changes​

· Perform operationaltasks for M365 using PowerShell (e.g., administration, verification, routine tasks automation​)

· Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools​

· Coordinate with internal teams and vendors for issue resolution and follow-ups​

· Maintain knowledge articles, SOPs, and FAQs​

JOB REQUIREMENTS

· Atleast 1-yearrelevant experience

· Experience in IT Helpdesk / Service Desk support​

· Solid understanding of Microsoft 365 fundamentals and support operations​

· Japanese language proficiency (written and spoken) to communicate effectively with Japanese speaking stakeholders

· Coordinate with stakeholders/users

· PowerShell scripting/administration experience​

· Experience with ITSM tools such as ServiceNow, Zendesk, Dynamics 365, etc.​

· Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), etc.​

· Experience supporting global users

Interested candidates who wish to apply for the above positions, please click "Apply now".

We regret that only shortlisted candidates will be notified.

Working Location: Singapore

Bhadoria Shilpalekha Vikas (R1876178)

JAC Recruitment Pte. Ltd. (90C3026)