Service Now Developer

Role Overview

We are seeking a highly skilled ServiceNow Specialist tooversee, design, and optimize our ServiceNow platform. In this role, you willbe the go-to expert for our ServiceNow suite of products, responsiblefor aligning the platform's capabilities with our strategic business goals.

The ideal candidate possesses deep technical expertise acrossmultiple ServiceNow modules and a proven track record of delivering scalable,enterprise-level workflows.

Key Responsibilities

• Platform Architecture & Design: Design the Org's Architecture and lead implementation, configuration, and customization of the ServiceNow suite of products ensuring alignment with industry best practices.
• Module Implementation: Deploy and optimize key ServiceNow workflows across various domains, including but not limited to:
• App Engine Enterprise: Design and develop custom workflows, Flow Designers, Business Rules, Client Scripts, and UI Policies to streamline business processes.
• IT Service Management (ITSM): Incident, Problem, Change, and Request Management.
• HR Service Delivery (HRSD), Customer Service Management (CSM) & Now Assist.
• Platform Governance: Oversee platform upgrades, clone-backs, patch applications, and maintain instance health and performance metrics.
• Collaboration & Support: Work closely with cross-functional teams and stakeholders to gather requirements, translate them into technical specifications, and provide tier-3 platform support.

Requirements
• 3+ yearsof experience as a ServiceNow Developer, Administrator, or Consultant.

• Experience managing full-lifecycle ServiceNow deployments andupgrades.

• Deep,hands-on expertise across the ServiceNow product suite.

•Proficiency in JavaScript, Glide API, HTML/CSS, and ServiceNow scripting.

• Experience with ServiceNow database structures and CMDB configuration.

• Strongunderstanding of ITIL frameworks and processes.

• Excellentanalytical and problem-solving skills.

• Ability to translate complex business requirements into technicalworkflows.