Platform Support Engineer

What you’ll do in this role:

• Work as part of a global team to establish best-in-class production support, efficient software deployment, configuration processes, and proactive monitoring, with goals of anticipating and avoiding issues before they occur, minimizing downtime and quick recovery from incidents in a 24x7 trading environment.
• Ensure maximum trading system availability to avoid missing any key trading opportunities.
• Troubleshoot trading system production incidents, whether technical or non-technical in nature. Work with internal teams responsible for proprietary and third-party trading systems and services as well as external teams such as exchanges, brokers and software or service vendors, in time-critical situations.
• Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development and various management teams around the globe.
• Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
• Build documentation for common procedures, troubleshooting scenarios and system architecture.

What’s needed in this role:

• Superior troubleshooting skills and the ability to navigate issues which may not have a pre-defined runbook process.
• Strong communication skills. The ability to communicate clearly and concisely with colleagues from many different backgrounds both written and verbally. An understanding of appropriate levels of communication to ensure colleagues and stakeholders remain aware of current status and ongoing efforts during troubleshooting, investigations and projects.
• The ability to work autonomously while still leveraging the knowledge and skillset of colleagues.
• Prior experience supporting high-performance trading systems, proprietary trading systems experience preferred.
• Script development experience a plus.
• Linux & Windows platform support experience in a large-scale production environment.
• Demonstrated knowledge of network communications, including use of multicast networking.
• Must have some flexibility in work schedule to help ensure team coverage; rotating on-call coverage required.
• Curiosity and the desire to fully understand the technologies and systems you are working with.
• Strong organizational skills, including ability to effectively plan and prioritize.