APPLICATION SUPPORT ANALYST

Job Responsibilities

• Provide application and technical support to site engineers, project managers, and other project personnel.
• Troubleshoot application, computer, network, connectivity, and hardware-related issues.
• Support construction-related applications, project management systems, and document management platforms.
• Support testing, commissioning, and handover of construction projects and systems
• Maintain system logs, incident records, configuration changes, and technical documentation
• Coordinate with clients, consultants, subcontractors, suppliers, and internal teams for project delivery and issue resolution
• Assist in resolving operational issues affecting field and application systems
• Assist in budgeting, cost monitoring, procurement schedules, and resource planning
• Support procurement and vendor coordination for system upgrades or replacements
• Assist with application installation, upgrades, testing, configuration, and deployment.
• Manage user accounts, access permissions, and system configurations.
• Assist in tender preparation and other project-related documentation as required
• Perform ad-hoc technical and operational tasks as assigned by management
• Maintain accurate records of incidents, service requests, troubleshooting activities, and resolutions.
• Visit different construction sites as required to provide on-site technical support.

Requirements

• Bachelor’s degree in information technology, Electronics and Communication Engineering (ECE), Electrical and Electronics Engineering (EEE), Mathematics, or equivalent discipline.
• Minimum 3–6 years of experience in application support, technical support or project coordination roles.
• Strong understanding of sensors, embedded systems, and control systems.
• Ability to read and understand technical drawings and project documentation.
• Good troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with engineers, contractors, vendors, and project teams.
• Comfortable working in a construction-site environment.
• Willingness to travel between project sites as required.
• Willingness to work shifts and extended hours when required.