Retail Executive

Key Responsibilities

Retail Sales & Customer Experience

• Attend to walk-in customers and deliver a warm, professional, and consultative sales experience
• Understand customer needs and recommend suitable bathroom and kitchen solutions
• Maintain high standards of service quality and customer satisfaction

Product & Brand Representation

• Develop strong knowledge of company product ranges, features, and brand positioning
• Communicate product benefits confidently, including design, functionality, and quality
• Uphold brand storytelling standards in all customer interactions

Showroom Operations & Visual Standards

• Support daily showroom operations, ensuring cleanliness, organization, and readiness for customers
• Ensure product displays, pricing, and visual merchandising meet company standards
• Assist in maintaining accurate stock levels and replenishment coordination

Sales Administration & Follow-up

• Support basic sales administration including quotations, order coordination, and documentation
• Follow up on customer enquiries to support sales closure and conversion
• Ensure accurate data entry into sales systems (e.g., SAP / C4C where applicable)

Support Retail Marketing & In-Store Activation

• Support retail promotions, campaigns, and showroom events
• Assist in driving participation in consumer initiatives (e.g. workshops, launches, promotions)
• Contribute to increasing showroom traffic and engagement

Cross-Functional Collaboration, Online-to-Offline (O2O) & In-Store Activation

• Work closely with Marketing and eCommerce teams to support O2O initiatives and end-to-end customer journey integration
• Assist in the conversion of digital leads (e.g. website, social, campaigns) into showroom consultations and sales
• Ensure seamless handover and follow-through of online enquiries to in-store engagement and purchase
• Support execution of marketing campaigns, retail promotions, launches, and in-store activations in alignment with brand and commercial objectives
• Contribute actively during showroom events (e.g. product launches, workshops, designer-led sessions) to drive customer engagement and sales conversion
• Provide feedback on customer behaviour, campaign effectiveness, and product interest to support continuous optimisation across channels
• Support creation of a consistent and premium brand experience across both online and offline touchpoints

Requirements

• Diploma in Business, Marketing, Interior Design, or related field with 1–5 years of retail or customer-facing sales experience (premium/luxury preferred)
• No experience welcome to apply as on the job training provided
• Candidates with stronger experience and proven sales track record may be considered for Senior Retail Sales Executive
• Strong interpersonal and communication skills
• Passion for design, interiors, or premium lifestyle products
• Familiarity with CRM systems; SAP C4C (Cloud for Customer) experience is a plus
• Willing to work on weekends.
• $2600 - $3200 Basic + $450 fixed allowance + AWS + Performance bonus

JOBID: JOB-00914
Please send your updated CV to [email protected]

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.

EA Personnel: Ashley Lee Hui En
EA Registration No.: R1111375
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9753