Associate Support Engineer | Up to $3K | 12 Month Contract - 0310

Associate Support Engineer (12-Month Contract)

• Working Day: Mon to Fri
• Working Hours: 9am - 6pm
• Office Location: Thye Hong Centre (Bukit Merah)
• Salary: $2,600 - $3,000
• Nitec/Diploma in Information Technology.
• Experience working in an IT support role for about 1-2 years.
• Versed in practical troubleshooting and problem analysis techniques with customer support background preferred

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 97•••019 for more Associate Support Engineer role

Job Summary:

• The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients.

Responsibilities:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Perform installations, migrations and troubleshooting on systems.
• Resolve issues that occur outside work hours whenever needed.
• Participate in the service ticket system and task assignment and scheduling processes.
• Adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.
• Provide in-house helpdesk support via phone/email/remote access support.
• Document troubleshooting and problem resolution steps.
• Participate in providing customer training when required.
• Keep customers informed on the support development and progress.
• Report to assigned Team Lead/Manager during support request.
• Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.
• Other tasks and projects as assigned by Manager or Management.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279