Urgent !!! Regional Service Delivery Manager (ITIL, In-house)

Highlights:

• 5 days work week, normal office working hour

• Great remuneration & benefits

• Great career progression

• Location: East

Responsibilities:

• Achieve highest level of service support to the Customer office/retail operations
• Proactive approach to bring the customer’s Regional Service Desk services to next generation level
• Strong sense of current and future technology, for the continuous Service Desk model optimization
• Oversee a supporting team including Regional Service Desk in Malaysia, in-country SDMs and dedicated onsite engineers at client sites in APAC region
• Owner of the Incident, Request and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
• Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
• Prepare reports, analyze data to identify trends and areas for improvement, and produce accurate management reporting on IT Service performance.
• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes
• Any other ad-hoc tasks when required by the Senior Management

Requirements:

• Bachelor degree in Information Technology or related disciplines
• Excellent communication and interpersonal skills, including reporting and presentation skills
• Proven track record in managerial grade, 2+ years of team management (managing a team with at least 20 staffs)
• Experienced Service Management professional
• Good knowledge of ITIL disciplines
• Willingness to support and mentor junior staff

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to ••••@trustrecruit.com.sg with provided your latest resume in MS WORD format with below information.

• Last drawn salary

• Expected salary

• Notice period

• Reason for leaving

We regret only shortlisted candidates will be notified.

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