Clinic Manager, Operations (TCM, Dental, Clinic, Hospital, Western)

Key Responsibilities

1. Oversee daily clinic operations to ensure smooth and efficient workflow.
2. Supervise and support clinic staff in delivering high-quality patient service.
3. Manage staff scheduling, inventory, and clinic administrative tasks.
4. Monitor clinic performance, patient satisfaction, and service standards.
5. Handle patient feedback and resolve issues promptly and professionally.
6. Work closely with management on staffing, training, and compliance matters.

Key Requirements / Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (or equivalent).
• Minimum 3-5 years (or more depending on seniority) experience in clinic operations, preferably in dental, western medicine clinic, insurance-platform or government healthcare setting. (From e.g., polyclinic, government healthcare group).
• Proven experience in staff scheduling/rostering, resource planning, operations management in a healthcare/clinic setting.
• Strong organisational, analytical and problem-solving skills; ability to work under pressure and manage multiple priorities (e.g., scheduling conflicts, staffing shortages).
• Liaise with clinical staff (physicians, therapists), administrative staff, and external partners.
• Familiarity with clinic management software/scheduling systems, electronic health/medical record systems will be an advantage.
• Strong focus on service quality and patient experience; understanding of regulatory compliance in healthcare.
• Leadership mindset: able to lead and motivate a team, drive continuous improvement.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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