Senior Business Analyst (JD#11247)

Job Summary

We are looking for a proactive and experienced Senior Business Analyst to support complex and cross-functional digital initiatives. The role will focus on requirements discovery, business process analysis, data analysis and delivery support, working closely with stakeholders, product, engineering, operations and business teams.

Mandatory Skill-set

• Degree in Information Systems, Computer Science, Business, Operations Management, or a related discipline;
• Must have at least 5 years of relevant Business Analysis experience;
• Strong experience in requirements elicitation, stakeholder interviews and workshops;
• Strong business process analysis, process mapping and improvement skills;
• Hands-on experience in data analysis using SQL, Excel or similar tools;
• Experience with data visualisation / dashboards and presenting insights;
• Strong in user stories, acceptance criteria, use cases and functional documentation;
• Experience supporting UAT, testing, defect resolution and implementation;
• Experience working in Agile / Scrum environments;
• Strong stakeholder management, communication and problem-solving skills.

Desired Skill-set

• Exposure to data quality, reporting, migration or data platforms;
• Familiarity with Power BI, Tableau, Excel, Visio or Lucidchart;
• Experience with prototyping, pilots or POCs;
• Experience mentoring junior BAs;
• Exposure to service design or user research.

Responsibilities

• Lead requirements discovery through stakeholder interviews, workshops and research;
• Analyse business processes to identify gaps, pain points and improvement opportunities;
• Conduct data analysis to identify trends, insights and support evidence-based recommendations;
• Translate business needs into structured and testable requirements, user stories, acceptance criteria and process flows;
• Work with product, design, engineering, operations and business teams to develop practical solutions;
• Develop and present data findings, dashboards and visualisations to support decision-making;
• Support experiments, prototypes and pilots to validate proposed solutions where required;
• Lead testing and validation activities, including UAT, test scenarios, defect clarification and go-live readiness;
• Support sprint planning, backlog refinement, release planning and delivery tracking;
• Manage scope, dependencies, risks and issues to keep initiatives on track;
• Facilitate stakeholder discussions and drive alignment across different stakeholder groups;
• Identify opportunities for continuous improvement and better ways of working;
• Provide guidance and knowledge-sharing to junior BAs where required.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

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