Systems Executive, Intelligent Platforms (Open to Fresh) (ref 120)

Systems Executive Intelligent Platforms

• Responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues.
• Provide Production Support & technical support to customer
• Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource
• Provide support on documentation including procedural documentation
• Provide troubleshooting and technical support via phone, web based tools and email
• Advise customers regarding the product's proper use and address specific user issues
• Act as a liaison between customers and Tier 2 support regarding problem escalation
• Provide client support and technical issue resolution via E-Mail and phone
• Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions
• Perform health checks and monitor availability and functionality of the systems
• Provide operational support to system infrastructures

Requirements:

• Diploma/ Degree in Computer Science or related disciplines
• Typically 0-2 years of experience/familiar with and troubleshooting the following technologies
• Redhat Linux, VMWare, Google Apps, Internet Mail routing protocol
• SMTP, DNS, OWA, and Message Transport / Mail Routing
• Willing to work on 12hour shift schedule and 24 x 7 standby

Interested applicants, please send your updated resume MS Word to [email protected].

Please Indicate Job Code “120-Executive” on the email subject

We regret that only shortlisted candidates will be notified.

John Bryan (Reg No. R1106648)

IT Consultancy & Services Pte Ltd

EA No: 92C5311

Please visit www.itcspl.com to learn more information about ITC