Centre Manager

Role Overview

The Centre Manager leads the operations and programme delivery of THK Day Activity Centre (DAC), overseeing a multidisciplinary team to deliver a person-centred,training-focused programme for adults with intellectual disabilities (CAF-R Tier 3).

Besides centre operations, the Centre Manager is also responsible for:

· Supporting the implementation of the NOURISH (functional)curriculum,

· Overseeing the Individualised Development Plan (IDP) process,

· Driving programme outcomes and client progression, and

· Maintaining strong alignment with MSF, SgEnable, and THKMC standards.

The Centre Manager plays a critical role in translating DAC's programme philosophy into day-to-day practice, while ensuring operational stability and staff capability.

Key Responsibilities

1. Programme Support& Delivery

• Supporting the Programme Lead in the implementation of NOURISH (functional) training programmes within the Day Activity Centre.
• Work with Programme Leads, Programme Executives, Programme Assistants and AHPs to ensure alignment between functional training and care plan.

2. IDP Oversight& Outcome Accountability

• Ensure the timely and accurate execution of the IDP process within the centre, including:
• Assessments (CAF-R, ILAS, etc.),
• MDT goal setting,
• progress monitoring,
• 6-month and 12-month reviews.
• Monitor staff compliance with IDP timelines and quality standards.

3.Multidisciplinary Team (MDT) Coordination

• Facilitate strong collaboration across:
• Programme staff
• Allied Health Professionals (Psych, OT, SW)
• Ensure MDT discussions are conducted effectively and contribute to holistic care planning.

4. Staff Management& Capability Building

• Lead, supervise, and develop a team of Programme staff and support staff.
• Support staff performance management, coaching, and professional development.

5. Operations &Centre Management

• Oversee day-to-day centre operations, ensuring:
• smooth programme execution
• adequate staffing and deployment
• safe and conducive learning environment
• Manage incidents, risks, and compliance with organisational policies.
• Ensure accurate documentation and record-keeping of client data.

6. Caregiver &Stakeholder Engagement

• Support the Social Work Team in engaging of caregivers in areas related to:
• programme direction
• fees
• client progress
• Liaise with external stakeholders including MSF, SgEnable, and community partners.

7. Programme Monitoring & Continuous Improvement

• Track programme effectiveness and identify areas for improvement.
• Work with Head of Community Services to refine:
• curriculum delivery
• processes
• operational workflows
• Contribute to data reporting and evaluation efforts for DAC.

8. Resource &Budget Management

• Manage centre budget and resources responsibly.
• Oversee procurement of equipment and materials required for programme delivery.

9. Reporting &Compliance

• Prepare and submit reports required for internal management and external stakeholders.
• Ensure compliance with MSF / SgEnable guidelines and audit requirements.

__________________________________

Competencies & Attributes

• Strong leadership and team management skills
• Ability to operate in a complex, evolving programme environment
• Good understanding of person-centred planning and multidisciplinary work
• Strong organisational and problem-solving skills
• Proficient in MS Office and related computer skills
• Effective communication with both staff and caregivers
• Committed to improving outcomes for Persons with Disabilities

Qualifications& Experience

• Diploma/Degree in related disciplines.
• Passionate and willing to work with persons with disabilities
• At least 2–3 years in a leadership and operational management.
• Experience in disability services, vocational programmes, or community-based services preferred.