Manager

Job Description & Requirements

Key Responsibilities:

• Manage day-to-day operations of the beauty centre, including scheduling, staffing, and client services.
• Supervise, train, and motivate a team of beauticians, therapists, and receptionists to deliver excellent customer service.
• Ensure the centre meets cleanliness, hygiene, and health & safety standards at all times.
• Monitor inventory levels and manage ordering of products and supplies.
• Handle customer complaints and feedback with professionalism and care.
• Develop and implement marketing strategies, promotions, and customer loyalty programs.
• Track sales and service performance and prepare reports for management.
• Maintain a high standard of service quality and client experience.
• Ensure all equipment is properly maintained and serviced.
• Keep up with beauty industry trends and recommend new services or products.

Requirements:

• Proven experience in a managerial or supervisory role within a beauty, spa, or wellness centre.
• Diploma or certification in Beauty Therapy, Cosmetology, or related field preferred.
• Excellent leadership, communication, and interpersonal skills.
• Strong customer service orientation with problem-solving abilities.
• Good organizational and time management skills.
• Ability to work flexible hours, including weekends and holidays as needed.
• Proficiency in salon or spa management software is a plus.
• Sales-driven with a focus on achieving monthly and quarterly targets.