Document Verification Officer

Company Overview

V-Elegant provides specialised manpower, engineering, project management, consultancy, and operational support services to government and private sectors in Singapore. We deploy qualified professionals to strengthen project delivery and offer flexible resources for short- and long-term engagements.

Job Summary

We are looking for meticulous and detail-oriented Document Verification Officers to support document verification services for work pass and related applications. The role involves reviewing documents, validating information, updating records, following up with applicants, and ensuring all verification activities are completed accurately and within the required timelines.

Responsibilities

• Review submitted documents to confirm clarity, completeness, and authenticity for work pass applications
• Verify application form information against supporting documents and relevant systems to ensure accuracy
• Identify and annotate discrepancies, anomalies, or missing information in documents
• Update applicant and application records accurately in relevant systems and Excel files
• Contact applicants by phone to request missing, unclear, or incorrect documents
• Conduct interviews with applicants when forged or fabricated documents are suspected
• Escalate complex or exceptional cases to Authority officers following established SOPs
• Process applications accurately within stipulated service timelines and KPIs
• Maintain confidentiality and securely handle sensitive documents and information
• Follow all security policies, procedures, and Standard Operating Procedures consistently
• Participate in training sessions and stay updated on changes to systems, processes, and verification procedures
• Support audits, reporting, and other operational activities as required

Preferred competencies and qualifications

• Minimum GCE ‘O’ Levels, NITEC or equivalent preferred
• Good computer skills with experience using Microsoft Office, particularly Excel
• Strong attention to detail with a meticulous approach to document checking
• Good written and verbal communication skills
• Ability to identify inconsistencies and discrepancies accurately
• Comfortable handling confidential and sensitive information
• Ability to work independently and collaboratively within a team
• Good time management skills to meet deadlines and operational KPIs
• Willingness to undergo required training and security clearance

Other Information

• Location: Havelock
• Working Hours: 44 hours per week