Sales Advisor

About Us:
With 14 years in the industry, Mister Mobile is Singapore’s trusted leader in mobile services. Our vision is to empower people through technology and provide exceptional service. We offer top trade-in prices and rigorously inspected new and used devices. Our warm and friendly team fosters a culture of care and collaboration, ensuring that every customer experience is met with a personal touch. As a market leader in the mobile service provider industry, we obtained ISO certification, CaseTrust accreditation, and a Carousell InstantBuy Award. We have also received more than 15,000+ positive reviews on our services.

As a fast-growing company, we cultivate a collaborative and inclusive workplace. We prioritize employee development and uphold key values such as innovation, customer satisfaction, and teamwork while offering career growth and mentorship opportunities.

Profile:
Love smartphones, enjoy helping customers, and want to build practical skills in the mobile industry? Join Mister Mobile as a Full-Time Retail Sales Advisor and gain hands-on experience across device repairs, trade-ins, sales, and customer service. No repair experience is required — full training will be provided. Homemakers and individuals returning to the workforce are warmly welcomed to apply.

Job Responsibilities:

• Receive devices for repair, understand customer concerns, conduct initial diagnoses for common issues, and prepare accurate quotations and job sheets.

• Inspect, test, and grade trade-in devices consistently using established guidelines, including verification checks and processing secure instant payouts.

• Assist walk-in and online customers with website and WhatsApp enquiries by matching them with the right devices and following up on sales opportunities.

• Deliver a smooth customer collection experience by verifying orders, testing devices with customers, explaining warranties, and collecting payments.

• Recommend and complete purchases for suitable accessories, including neatly installing tempered glass and hydrogel films.

• Manage customer concerns professionally and handle cash and high-value inventory with strong personal integrity.

Requirements:

• Minimum N-Level, O-Level, or equivalent qualification; an ITE or Nitec qualification in electronics or information technology is an advantage.

• Proficiency in conversational English is required for effective communication; proficiency in additional languages such as Mandarin or Malay would be an advantage.

• Comfortable using smartphones, computers, and POS systems.

• Customer-focused, responsible, resilient, and willing to learn in a supportive and fast-paced retail environment.

• Able to work weekends and public holidays based on the assigned roster.

• 5.5-day work week, Monday to Saturday. Working hours may vary depending on operational requirements, with a half-day shift on Saturday.

Thank you for applying with us! - Only shortlisted candidates will be notified.