Technical Support Officer (Shift)

Responsibilities

• Provide primary technical support and assistance to end-users for live systems, ensuring prompt resolution of incidents and minimizing service downtime.

• Resolve software and system issues related to remote devices, servers, networks, and security systems to maintain operational stability and security.

• Perform routine system administration, maintenance, health checks, patching, and configuration management activities.

• Monitor system performance and generate operational reports to support system reliability and continuous improvement.

• Troubleshoot technical issues, provide user support, and escalate unresolved issues to the appropriate support teams or vendors.

• Support users with login issues, password resets, and access management requests.

• Assist in incident management, root cause analysis, and implementation of corrective and preventive actions.

• Support and maintain network infrastructure and security systems, ensuring compliance with operational and security requirements.

• Assist in the administration and maintenance of AWS cloud infrastructure, including monitoring, connectivity, and troubleshooting of cloud-hosted services.

Requirements

• Minimum Diploma in Information Technology, or equivalent qualification.

• Technical expertise in Windows Server Administration (Server 2019 or later) and Windows Operating Systems.

• Proficiency in Microsoft Office applications.

• Experience with network infrastructure, network security, firewalls, switches, routers, and VPN technologies is preferred.

• Basic understanding or hands-on experience with AWS Cloud services, including EC2, VPC, Security Groups, Route Tables, IAM, CloudWatch, VPN, and cloud networking concepts.

• Familiarity with cloud infrastructure monitoring, troubleshooting, and incident handling in AWS environments is an advantage.

• Ability to support technical change management processes and work closely with internal teams and stakeholders.

• Knowledge of cybersecurity best practices and security hardening principles is an advantage.

• Ability to work independently as well as collaboratively within a team environment.

• Reliable, self-motivated, and capable of working with minimal supervision.

• Willingness and availability to work on rotating shifts.

• Fresh graduates with a strong passion for IT infrastructure, networking, and cloud technologies are welcome to apply.

  Working Location : West
  

  
  **We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**