Patient Service Officer (Rotating Shifts / Permanent Night Shift)

Job description

Thomson Medical Centre is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

About this role

Join our growing team at Thomson Medical Centre as a Patient Service Officer at Patient Service Centre!

Job Description

• Register and update patient information.

• Perform cashier duties per Standard Operating Procedures, including checking Medisave balances and attaching signed authorizations to HIS.

• Address queries about doctors’ fees or hospital bills during discharge.

• Respond to patient requests from letters, fax, and email. Handle general inquiries, referring complex issues to senior staff.

• Follow up on incomplete admissions/discharges.

• Manage bed and operating theatre bookings after hours/weekends/public holidays.

• Enter maternity patient bio-data from pre-registration forms.

• Answer calls from patients, clinics, and organizations, providing non-clinical advice and information.

• Escort patients to locations when porters are unavailable, provide wheelchairs as needed.

• Address customer feedback and inform the Patient Service Executive/Manager.

Job Requirement

• Minimum GCE 'O' Level or higher qualification.

• At least 1 year of experience in a customer service role, preferably within a hospital environment.

• Possesses a pleasant personality and is service-oriented.

• Demonstrates good interpersonal and communication skills.

• Strong team player.

• Able to work rotating shifts or permanent night shift, including public holidays & weekends

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**