Operations Manager (Facilities Services)

Responsibilities:

• Manage a team to oversee the daily operations of cleaning projects, ensuring services are delivered on time and to the highest standards.
• Develop, implement and regularly review standard operating procedures (SOPs) to ensure high-quality service across all sites, ensuring compliance with local regulations and industry standards.
• Handle staffing issues, ensure that all staff are trained in and adhere to safety protocols and professional conduct.
• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction.
• Collaborate with the business development team to expand services with existing clients and attract new business.
• Optimize resource allocation, manage labour costs, and reduce operational inefficiencies.
• Continuously assess operational workflows, identifying areas for improvement in efficiency and effectiveness.
• Prepare regular reports on operational performance, customer satisfaction, and financial results for senior management.
• Manage the use of technology systems to streamline scheduling, reporting, and communication between teams.

Requirements:

• Bachelor’s degree in any field, preferably Operations Management or Facilities Management.
• Minimum 5 years of Operations experience in a similar industry (preferably cleaning or facility management), with at least 3 years in a managerial or leadership role.
• Possession of Class 3/3A Driving license and own vehicle would be advatageous.
• Must be flexible to work weekends, as well as late night into early mornings.
• Tech-savvy, proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with cleaning industry regulations, safety standards, and best practices.
• Strong organizational, problem solving, and leadership abilities.
• Ability to react quickly in fast-paced environments.
• Good communication skills and proactive in dealing with high value customers.