Guest Experience Executive

Kiztopia is a leading family edutainment brand dedicated to creating meaningful play experiences for children and families. With multiple concepts and locations across Singapore and the region, we continue to grow through innovation, creativity, and a commitment to delivering exceptional experiences.

We are seeking a highly motivated, creative and experienced Guest Experience Executive to join our team in Singapore. As the Guest Experience Executive, you will be responsible for developing and executing engaging event programs and creating high-quality content in our events activities such as birthday party, school visit, stage performance, playground activity. You will play a crucial role in coordinating and managing events and producing compelling content across various platforms. This is an exciting opportunity for a self-motivated individual with a passion for program management, content creation, and audience engagement.

Highlights of what we offer:

· Dynamic, fun and rewarding working environment

· Close knitted team

· Good employee benefits (eg. medical insurance, on job training, etc.)

· Career growth and development opportunities

Roles and Responsibilities

• Professionally handle general inquiries across all platforms (Salesforce, WhatsApp, email, phone, walk-ins) to assist customers and drive interest in party packages.
• Clearly present party packages and recommend relevant add-ons or upgrades to maximize event revenue.
• Document customer preferences, special requests, and booking details accurately within the company's internal systems.
• Prepare quotations, invoices, and booking documents, and actively follow up on deposits and outstanding payments.
• Coordinate with external vendors for decorations, entertainment, and catering, while monitoring and reporting inventory levels for party supplies.
• Liaise with internal teams to align on event schedules, room allocations, staffing, and specific operational arrangements.
• Host birthday parties when required, strictly adhering to the company’s hosting standards and service expectations.
• Assist with event setup, registration, crowd management, breakdown, and support immediate service recovery efforts for guest concerns.

Job Requirements

1. Flexible availability, including willingness to work weekends or during event periods as needed.
2. Excellent communication and interpersonal abilities, with a strong customer-centric approach.
3. Well-organized and detail-oriented, capable of handling multiple bookings and tasks at the same time.
4. Proactive, adaptable, and positive, with the ability to perform effectively under pressure in a fast-paced setting.
5. Skilled in using booking platforms, spreadsheets, and reporting software.
6. Competent in coordinating with vendors, managing orders, and monitoring inventory levels.