Valet Operator (Night Shift)

Job Summary

We are seeking a highly organized and proactive individual to oversee and coordinate a remote valet team of 15. This role involves managing customer interactions, scheduling services, and ensuring smooth operations during night shifts.

Responsibilities

• Supervise, manage, and support a team of 15 valet drivers to ensure efficient deployment aligned with customer requests
• Coordinate customer communications via phone and WhatsApp to schedule valet services professionally and promptly
• Plan and adjust team schedules to maintain optimal coverage during peak demand hours
• Resolve customer inquiries, complaints, and operational issues quickly to maintain service quality
• Monitor team performance, attendance, and customer feedback to uphold service excellence
• Prepare and deliver daily operational reports and updates to management
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction
• Maintain a stable remote work setup with reliable internet and a quiet environment to ensure uninterrupted coordination

Preferred competencies and qualifications

• Experience of at least 1 year in operations, customer service, or logistics management, or a strong willingness to learn
• Proficiency in using WhatsApp and Microsoft Office (Excel) for communication and reporting
• Strong leadership skills to motivate and coordinate a remote team effectively
• Problem-solving skills to handle customer requests and unexpected challenges resourcefully
• Fluency in English (spoken and written) to communicate clearly with customers and team members

Other Information

Benefits

• Competitive salary with overtime compensation
• Opportunities for growth and career advancement

Working Hours

• Night shift from 7:00 PM to 5:00 AM, 6 days per week