Admin cum ACLP Trainer

Kenko Academy is looking for an organized, personable, and multi-skilled individual to join our team as Administrator cum ACLP Trainer. This is a hybrid role combining front-of-house administrative duties with hands-on training delivery across our Progressive Wage Model (PWM) Food Services, PWM Retail, Cybersecurity and Awareness, and Baking and Culinary courses.

Job Responsibilities

Administrative Duties

• Manage day-to-day front desk and office operations, including greeting visitors, students, and corporate clients
• Handle enrolment, registration, and scheduling of courses across all training areas
• Maintain accurate student records, attendance, and course completion tracking (including SkillsFuture/WSQ documentation where applicable)
• Process payments, invoices, grant claims, and basic bookkeeping tasks
• Respond to phone, email, and walk-in enquiries in a timely and professional manner
• Coordinate class timetables, venues, and trainer schedules across multiple course tracks
• Order and manage training/office supplies, including materials for baking and culinary practical sessions
• Support marketing efforts such as social media updates, promotional materials, and course open-house events
• Liaise with vendors, corporate clients, and regulatory/accreditation bodies (e.g. SSG, WSQ) as needed
• Assist management with reports, documentation, and general administrative support

ACLP Trainer Duties

• Plan, prepare, and deliver training for one or more of the following: PWM Food Services, PWM Retail, Cybersecurity and Awareness, and Baking and Culinary courses
• Adapt delivery style and content to suit adult learners from diverse backgrounds and industries
• Conduct practical/hands-on sessions (e.g. baking demonstrations, retail service simulations, cybersecurity awareness workshops) as relevant to assigned modules
• Assess participants' competency and provide constructive, actionable feedback
• Maintain training records, attendance, and assessment documentation in compliance with ACLP/WSQ requirements
• Ensure a safe, structured, and engaging learning environment, including proper handling of kitchen equipment and food safety practices for culinary sessions
• Stay current with ACLP certification standards, PWM curriculum updates, and emerging cybersecurity trends; renew credentials as required
• Contribute to the development and continuous improvement of training materials, case studies, and course content
• Communicate with learners and corporate sponsors on progress, outcomes, and areas for improvement

Job Requirements

• Minimum GCE 'O' Level / Diploma or equivalent; relevant industry certifications an advantage
• Certified or eligible to be certified as an ACLP Trainer (training/certification support may be provided)
• Subject matter experience or qualifications in one or more of: food services, retail operations, cybersecurity, or baking/culinary arts
• Prior experience in an administrative or customer service role preferred
• Prior adult training, coaching, or facilitation experience strongly preferred
• Familiarity with WSQ/SkillsFuture frameworks and PWM course requirements is a plus
• Proficient in Microsoft Office (Word, Excel) and comfortable with basic office/LMS software
• Strong communication and interpersonal skills, able to engage confidently with adult learners and corporate stakeholders
• Well-organized, detail-oriented, and able to multitask across administrative and training duties
• Positive, patient, and approachable demeanor
• Able to work flexible hours, including weekends/evenings, for training sessions and practical classes
• A team player who is proactive and takes initiative