KITCHEN STAFF **RETENTION BONUS $500

Company Overview

RE&S Enterprises Pte Ltd is a leading restaurant chain with over 60 outlets in Singapore. With 25 years of experience, we focus on delivering authentic Japanese culture through quality food, service, and a welcoming atmosphere. Join us to grow and innovate together!

Job Summary

Lead and support service staff to deliver excellent restaurant operations by managing floor control, ensuring quality standards, resolving issues, and maximizing sales and customer satisfaction.

Responsibilities

• Lead and allocate tasks to service staff to optimize team performance within the assigned unit
• Conduct daily briefings and check restaurant readiness to ensure smooth service operations
• Manage customer flow and seating arrangements to enhance dining experience and operational efficiency
• Oversee service quality, cleanliness, and ambience, addressing any lapses promptly to maintain standards
• Manage cash floats, audit rolls, and troubleshoot cash register errors to ensure accurate financial handling
• Document all cash shortages and surpluses and reconcile payment collections accurately
• Act as escalation point for service crew to resolve operational and service issues efficiently
• Investigate and resolve complex customer complaints and feedback in a timely manner to uphold customer satisfaction
• Enforce compliance with restaurant quality, service, cleanliness, and value standards consistently
• Monitor and ensure adherence to all safety procedures and guidelines within the restaurant environment
• Implement corrective actions to address unsafe or non-compliant conditions related to personal and food safety
• Conduct induction training for new hires to equip them with necessary skills and knowledge for their roles
• Provide ongoing training to encourage role rotation and skill development among service staff
• Train and monitor staff adherence to company Standard Operating Procedures (SOPs)
• Promote and ensure workplace safety practices are followed daily to maintain a safe working environment
• Coordinate activities involving people, products, and equipment to maximize sales and profitability