IoT & Technical Support Leader

Company Overview:

METABOTS provides Advanced Cobotics Solutions to transform the future of robotics.

As a one-stop robotic solutions provider, we specialize in the design, engineering, manufacturing, and distribution across Europe, Southeast Asia, China, and the USA. Driven by innovation, simplicity, and performance, our solutions help businesses work smarter, improve efficiency, and achieve better results.

With the successful launch of our autonomous cleaning robots, we are looking for motivated and responsible individuals to join our growing team.

Roles Description:

As the IoT & Technical Support Leader, you will manage IoT, analytics, system integration, and technical support for automated cleaning robots and IoT-enabled machines. You will solve technical issues and work closely with clients, internal teams, and technology partners to ensure smooth operations.

Key Responsibilities: IoT& Analytics (60%)

• Manage and monitor IoT-connected robots and cleaning machines.
• Analyze machine and fleet data to monitor performance, utilization, downtime, and alerts.
• Develop reports and dashboards to support business and operational decisions.
• Manage IoT connectivity, including SIM, 4G/5Gand Wi-Fi.
• Support API, backend, and third-party system integrations.
• Troubleshoot IoT, software, connectivity, and backend issues.
• Coordinate with manufacturers and technology partners on technical and integration issues.

Key Responsibilities: Technical Support (40%)

• Provide remote and on-site technical support.
• Diagnose & troubleshoot mechanical, electrical, and software issues.
• Coordinate & Handle repairs, component replacement, and preventive maintenance.
• Support machine installation, testing, and deployment.
• Provide technical training to customers, distributors, and internal teams.
• Maintain service records and coordinate complex issues with internal, back-end, and manufacturer teams.

Qualifications & Requirements:

• Diploma or Bachelor's Degree in Engineering, IT, Electronics, Mechatronics, Robotics, IoT, or related fields.
• 3–5 years of experience in IoT, robotics, automation, technical support, or connected equipment preferred.
• Good understanding of IoT platforms, APIs, system integration, cloud connectivity, and data analysis.
• Strong troubleshooting skills across mechanical, electrical, electronic, and software systems.
• Strong analytical, problem-solving, communication, and project management skills.
• Professional with excellent oral & written communication skills with the ability to build and maintain positive relationships with customers and internal stakeholders.
• Fluent in Chinese & and English to liaise with international teams.
• Proficient in Microsoft Excel, PowerPoint, and Word; Power BI or analytical tools are an advantage.

Working Conditions:

· Operating hours: 8.30 am – 6.00 pm(Monday – Friday).

· Working location: Kaki Bukit / Eunos Link.

· Dress Code: Casual (e.g., business shirt).