Junior Customer Service Executive (Export)

Job Responsibilities

• Manage end-to-end import, export, and transshipment operations for NVOCC shipments.
• Coordinate with customers, overseas agents, and internal teams on bookings and cargo movements.
• Monitor vessel schedules, transshipment connections, and cargo status; proactively follow up on rollovers, delays, and amendments.
• Ensure compliance with customs regulations, port authority requirements, and carrier/NVOCC SOPs.
• Handle DG and transshipment routing requirements in accordance with regulations.
• Provide timely shipment updates, exception handling, and service recovery to customers.
• Coordinate billing matters, including freight charges, cost verification, and dispute follow-ups.
• Maintain accurate shipment records in operational systems and support process and service improvements.
• Other duties as per assigned

Job Requirement

• Minimum GCE ‘O’ Level with 2-4 years of relevant industry experience.
• Candidates with a Diploma in Logistics/Shipping/ Business Studies or a related discipline will have an added advantage
• Familiarity with import/export procedures, Incoterms, and shipping documentation.
• Knowledge of Singapore customs regulations and permit declarations is an advantage.
• Proficient in MS Office.
• Strong coordination, communication, and problem-solving skills.
• Able to work in a fast-paced environment and manage multiple shipments concurrently.
• Detail-oriented with good organisational and follow-up skills.