Order Fulfilment Coordinator

Work location: Tuas and Bedok

As an Order Fulfilment Coordinator, you will be interacting directly with our customers and be the Voice of the Customer within Frosts & Quix and manage the sales order process through to shipment.

Job Responsibilities

• Retrieving email and WhatsApp messages, answering customer phone calls, and acknowledging customer emails.
• Checking the availability of ordered items. If items are unavailable, you must suggest an appropriate replacement to the customer.
• Process orders and warehouse shipments for food service or retail customers in our business central system.
• Print invoices and attach them to purchase orders.
• Applying for a gate pass or loading bay booking for delivery.
• Check the POD (Proof of Delivery) once the contractor returns the invoices for HD orders and highlights the log sheet.
• Working closely with the logistics team on stock availability, weight, and delivery timing.
• Processing returns for expired items in the BC system for Expired Stocks.
• Posting Van Sales Invoices daily.
• Attend to customer enquiries and forward this enquiry to the salesperson.

Requirements

• Diploma or Equivalent
• Good command of English and one other language
• Experience with Microsoft Navision will be an added advantage
• Ability to communicate in Mandarin will be an added advantage as the coordinator will need to answer phone calls and handle order inquiries from Mandarin-speaking retail and food service customers
  

Please note that your role will require attention to detail, strong communication skills, and working collaboratively with various teams.

Note: Salary commensurate with your experience. It will be an added advantage if you have knowledge in the food industry.