Community & Outreach Executive

Company Overview

Climb Central is a sport climbing facility in Singapore with 4 locations. We welcome all skill levels, providing a safe, fun space to climb, socialize, and unwind from daily life.

Job Summary

Join Climb Central as a Community Outreach Executive to drive multi-pass sales, manage corporate product segments, maintain lead pipelines, coordinate programmes, and support operations to grow community engagement and sales.

Responsibilities

• Increase multi-pass sales from corporate companies, schools, and government agencies by developing targeted outreach strategies
• Craft and modify corporate multi-pass product segments to meet client needs and market trends
• Maintain and qualify a lead pipeline to ensure consistent sales opportunities
• Follow up with multi-pass buyers to increase product usage and customer retention
• Identify and pursue cross-selling opportunities for wall installation and equipment sales
• Analyze gym capacity and operating hours to optimize product offerings and sales potential
• Adhere to the multi-pass sales framework from quotation through invoicing and accounts receivable
• Submit monthly reports tracking programme performance and sales metrics
• Ensure availability of counter resources for all operations and crew members supporting accounts brought in
• Collaborate with Gym Operations to assess and enhance the viability and effectiveness of accounts
• Maintain accurate record-keeping systems and manage counter resources efficiently
• Monitor and ensure effective use of RGP payment functions
• Manage Climb Central partnership and collaboration initiatives to expand community reach
• Serve as Duty Officer/Crew 1–2 times per week, supporting daily gym operations
• Coordinate and execute programmes for accounts brought in, working closely with Course Lead to ensure operational viability and programme success
• Plan and conduct instructor training sessions at later stages to enhance programme delivery
• Ensure RGP payment systems are properly set up and website calendars are updated for programme scheduling
• Collect and review ground-level feedback to continuously improve programmes

Required competencies and certifications

• Climbing or bouldering experience essential to understand customer needs and product context

Preferred competencies and qualifications

• Degree or Diploma in Business, Marketing, or relevant studies
• 1–2 years of experience in marketing, outreach, or membership sales
• Strong organizational skills with ability to work independently and manage time effectively
• Team player with a proactive, can-do attitude