Operations Manager

Operations Manager — Margaret Market

Role Overview

The Manager is responsible for the day-to-day operations of Margaret Market, ensuring that tenants, F&B stores, staff, and customers are well managed and that the business operates efficiently and profitably.

Key Responsibilities

F&B Operations

• Oversee the daily operations of Margie Bar.

• Ensure outlets maintain high standards of service, food quality, cleanliness, and customer experience.

• Monitor opening hours, staffing, inventory, and operational issues.

• Identify operational gaps and implement improvements.

• Work closely with outlet supervisors and managers to resolve issues quickly.

Staff Management

• Manage and supervise the team.

• Plan staffing schedules and ensure adequate manpower coverage.

• Train, coach, and develop staff to maintain service and operational standards.

• Monitor staff performance, attendance, and conduct.

• Handle staff issues, conflicts, and disciplinary matters where required.

• Foster a professional, accountable, and positive working environment.

P&L & Financial Management

• Take ownership of the day-to-day financial performance of the business.

• Monitor revenue, costs, labour, inventory, and operating expenses.

• Review monthly P&L and identify areas for improvement.

• Work towards achieving revenue and profitability targets.

• Control operational costs and minimise wastage.

• Monitor F&B sales performance and identify opportunities to improve revenue.

• Work with finance to ensure accurate reporting, claims, payments, and financial controls.

Operations & Compliance

• Ensure the market operates smoothly and safely on a daily basis.

• Oversee maintenance, cleanliness, pest control, security, and general upkeep.

• Ensure F&B outlets comply with relevant operational and regulatory requirements.

• Handle customer feedback and operational incidents.

• Coordinate with vendors, contractors, and service providers when required.

Key Performance Areas

• Tenant satisfaction and retention

• F&B sales and profitability

• Overall P&L performance

• Labour cost and productivity

• Operational efficiency

• Customer experience

• Staff performance and retention

• Compliance and cleanliness standards

Ideal Candidate

• Experience managing F&B, retail, hospitality, or mixed-use commercial operations.

• Strong people-management and communication skills.

• Comfortable managing both people and numbers.

• Commercially minded with an understanding of P&L and cost control.

• Proactive, hands-on, and able to solve problems independently.

• Able to manage multiple tenants, teams, and operational priorities at the same time.

• Strong sense of ownership and accountability.