Test Governance and Operations Manager_Contract Renewable

Responsibilities:

ODC Strategy & Governance

• Support the execution of Company's Offshore Delivery Centre (ODC) location strategy initiatives across existing and proposed supplier locations.
• Track progress of ODC-related activities, action items, and deliverables to ensure timely execution against agreed timelines.
• Prepare status updates, briefing materials, and management reports for ODC governance forums and stakeholder meetings. Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.

Supplier Risk & Third-Party Management

• Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers.
• Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking.
• Monitor assessment findings, risk treatment plans, and closure status to ensure timely completion of agreed actions.
• Maintain supplier governance records, assessment documentation, and risk registers.
• Support periodic reviews of supplier compliance with Company policies, standards, and contractual obligations.

Business Continuity & Operational Resilience

• Support the planning, coordination, and execution of Business Continuity Management (BCM) and operational resilience activities for TCoE and supplier ODCs.
• Coordinate business continuity exercises, recovery tests, and crisis management activities with suppliers and internal stakeholders.
• Track BCM readiness, action items, and remediation activities arising from exercises and assessments.
• Maintain business continuity documentation, contact lists, recovery procedures, and supporting records.

Stakeholder & Vendor Management

• Coordinate with internal stakeholders, suppliers, and external partners to ensure effective communication and follow-up of operational, risk, and strategic initiatives.
• Monitor action items arising from governance meetings, supplier reviews, risk assessments, and business continuity exercises.
• Support continuous improvement initiatives to enhance operational effectiveness, governance, supplier management, and reporting capabilities.

Requirements:

• Bachelor's Degree in Computer Engineering, Information Technology, Business, Risk Management or a related discipline.
• Minimum 5 to 7 years of relevant experience in offshore delivery environments, supplier governance, vendor management, operational risk management, or project governance.
• Familiarity with banking, financial services, or regulated environments will be an advantage.
• Minimum understanding of third-party risk management, supplier governance, and control frameworks.
• Experience coordinating risk assessments, compliance reviews and remediation tracking.
• Experience supporting Business Continuity Management (BCM), disaster recovery exercises, operational resilience testing, or crisis management activities.
• Strong analytical skills with proven experience in metrics reporting, dashboard preparation, and management reporting.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, dashboards, and data analysis
• Proven ability to build strong working relationships with senior stakeholders, suppliers, and cross-functional teams.
• Strong vendor management skills, including performance monitoring, issue management, escalation handling, and governance coordination.
• Experience managing multiple stakeholders across Risk, Procurement, Compliance, Technology, and Operations functions.
• Ability to influence without direct authority and drive actions to closure.
• Excellent written, verbal, presentation, and stakeholder communication skills.
• High attention to detail, with strong analytical and problem-solving capabilities.