Warehouse Assistant (Cold Room, Frozen -18C)

The Warehouse Assistant (Cold Room / Frozen –18°C) is responsible for the safe handling, storage, picking, and dispatch of frozen goods within a temperature-controlled warehouse environment. This role requires working in sub-zero conditions while ensuring product integrity, inventory accuracy, food safety compliance, and strict adherence to workplace health and safety standards.

Key Responsibilities
• Receive, inspect, and store frozen goods in designated –18°C freezer areas in accordance with FIFO/FEFO practices.
• Pick, pack, and prepare frozen products accurately for delivery, ensuring minimal temperature exposure.
• Load and unload frozen goods using manual handling or material handling equipment where applicable.
• Conduct regular stock counts, cycle counts, and assist with inventory reconciliation.
• Monitor and record freezer temperatures to ensure compliance with food safety and quality standards.
• Identify and report damaged goods, temperature deviations, or equipment malfunctions immediately.
• Maintain cleanliness, hygiene, and organisation of freezer, staging, and warehouse areas.
• Ensure correct labelling of products, including batch numbers and expiry dates.
• Strictly comply with workplace safety, food hygiene, and cold room operating procedures.
• Wear and maintain required PPE including thermal wear, gloves, and safety footwear.
• Support ad-hoc warehouse and operational duties as assigned by the Supervisor or Management.

Working Conditions
• Required to work in a frozen environment at –18°C for scheduled durations.
• Work rotation and rest breaks will be implemented in accordance with company safety procedures and workplace health guidelines to reduce cold stress.
• Employees will be rotated between frozen and ambient work areas where operationally feasible.
• Mandatory PPE will be provided by the Company and must be worn at all times when working in frozen zones.
• Employees are required to promptly report any signs of cold stress, fatigue, or safety concerns to their Supervisor.

Job requirements

• Prior experience in frozen warehouse or cold room operations is preferred.
• Physically fit and able to lift, carry, and move heavy cartons and pallets.
• Comfortable working in sub-zero temperatures and comply with safety protocols.
• Basic knowledge understanding of warehouse operations and inventory handling (training will be provided)
• Understanding of food safety, hygiene, and workplace safety standards is an advantage.
• Able to follow instructions accurately and work independently or as part of a team.
• Willing to work overtime and Saturday when required.