Assistant Manager, Front Office

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• Degree or Diploma in Hospitality Management or a related field.
• Minimum of 4 years’ relevant experience in a similar capacity.
• Excellent oral and written English communication skills; fluency in a second language is an advantage.
• Willingness to work rotating shifts, weekends, and public holidays.
• Well-groomed with strong interpersonal skills to interact effectively with guests, team members, and external partners in a manner that reflects positively on the hotel and brand.
• Meticulous, detail-oriented, and reliable with task follow-through.
• Interest in digital transformation, process improvement, and adopting technology to enhance performance is a plus