IT Service Desk Analyst

Company Overview

VISION MANPOWER PTE LTD is a Singapore-based company providing manpower solutions across various industries, committed to delivering skilled talent and supporting business growth through effective workforce management.

Job Summary

As the IT Service Desk Analyst, you will support and enhance business information systems by resolving ICT service requests, assisting system implementations, and collaborating with cross-functional teams to drive digital process improvements and operational efficiency.

Responsibilities

• Provide first-line IT support to users at for the company, managing and prioritizing support requests from local and remote users
• Diagnose and troubleshoot software, hardware, and connectivity issues to restore system functionality promptly
• Assist with systems migration to cloud platforms, ensuring smooth transition and minimal disruption
• Maintain and monitor ICT systems proactively according to maintenance plans to prevent issues and optimize performance
• Prepare equipment and services in alignment with work specifications and deadlines
• Collaborate with ICT Manager, Functional Digital Leads, and other stakeholders to support digitization and process automation initiatives
• Document business requirements and system changes clearly to support ongoing system evolution and user needs
• Develop and deliver training, materials, and support to key users to enhance system usage and data analytics capabilities
• Coordinate internal resources and third-party vendors for ICT project execution
• Analyze root causes of business issues and develop effective resolutions to improve system reliability
• Maintain confidentiality and security of sensitive data and information
• Build and maintain workflows and process automation to streamline operations
• Participate as a project team member to support ICT initiatives and implementations
• Communicate complex technical information clearly and simply to diverse stakeholders
• Manage multiple priorities in a fast-paced, dynamic environment while supporting ICT projects
• Occasionally lift and transport moderately lightweight objects as required

Required competencies and certifications

• Engineering or ICT Degree/Diploma
• Understanding of ITIL (Information Technology Infrastructure Library) framework

Preferred competencies and qualifications

• Knowledge of low code and process automation platforms such as Power Platform and Nintex
• Experience with ICT systems development, testing, and implementation
• Understanding of regulatory requirements and best practices for complex data management
• Demonstrated ability to thrive in a complex, rapidly changing global business environment
• Strong problem-solving and analytical skills applied to ICT support and system improvements
• Effective communication and interpersonal skills for stakeholder collaboration

EA Personnel Name: Asinah

EA Personnel No: R22111327

EA License No: 02C5351