CREDIT RECOVERY OFFICER (INHOUSE)

Job Description

• Conduct debt collection from debtors via phone calls.
• Negotiating with debtors to provide best payment option to clear outstanding amount.
• Initiate necessarily follow up action for collection, in accordance with defined processes.
• Perform administrative duties, including payment monitoring and file management.
• Maintaining a high level of customer service while ensuring all collection actions comply with company policies and procedures.
• Handle complaints and understand customer concerns in order to provide appropriate solutions.
• Carry out any other ad-hoc duties as assigned.

Required Knowledge & Experience

• Possess strong written, communication and negotiation skills.
• Able to communicate in English. Other local language will be a plus.
• Able to make good judgement in reviewing assigned accounts.
• Computer literate and able to adapt to company software and applications.
• Work independently and as a team player.
• Customer centric.

*Important Note:

As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.

Benefits

• Annual Leaves (capped to 18-days to 20-days)
• Compassionate Leaves (capped to 3-days)
• Marriage Leave (3-days)
• Birthday Leave (1-day)
• Examination Leave (2-days)
• Off-In-Lieu to credit if Public Holiday falls on a Saturday.
• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
• Covered with panel clinic with MHC (GP in SG and Johor, Teleconsultation in SG only, TCM and Dental in SG only)
• Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
• Salary increments after successful confirmation based on individual's performance.
• 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.
• Performance bonus.
• Monthly Commission: On top of basic salary, commission is applicable only to staff who achieve their targets. The commission rate is based on a tiered structure.
• Non-Monetary Incentive for top performers on quarterly basis.

5-days' work
Monday to Thursday: 09:00am to 07:00pm
Friday: 09:00am to 06:00pm

Nearest MRT: MacPherson
*5-minutes walking distance from MRT Exit B