Sales Support Executive

Job Description

• Check tariffs and/or coordinate with Local Pricing, Procurement, overseas offices and agents to obtain relevant rates;
• Prepare quotations based on instructions provided by Sales and ensure timely submission to Sales/customers;
• Follow up on quotations with existing customers or Sales for new customers to obtain indication or feedback, and manage the process in the Ticketing System;
• Provide the Pricing/Procurement team with detailed feedback from customers;
• Prepare Job Instruction Forms, Customer SOPs and cost summaries, and hand over to Operations;
• Assist Sales or coordinate with Operations staff to update customer reports when required;
• Handle escalations from Operations regarding discrepancies between actual overseas invoices and cost summaries;
• Handle escalations from Operations on commercial items covered in the quotation;
• Utilise software solutions such as the Ticketing System, Tariff and Rate Tools;
• Perform other ad hoc tasks as assigned.

Requirements

• Tertiary education in Business, Supply Chain Management, Logistics or equivalent;
• Minimum 3–5 years’ experience in the freight forwarding business or related fields;
• Prior regional exposure, with experience in handling local tenders, spot quotations, and liaising with overseas offices/agents for shipment activation;
• Strong verbal and written communication skills;
• Good team player;
• Possess a positive and customer-oriented mindset.