Senior Consultant

• Develop and deliver internal training programmes for the company’s health, wellness, beauty and product-related projects.

• Provide theoretical and practical training to consultants, therapists, sales personnel and outlet employees.

• Translate new projects, products and service concepts into structured training materials and operating procedures.

• Coordinate with the China headquarters to understand project requirements, treatment concepts, products and training standards.

• Localise training programmes and operational procedures for implementation in Singapore.

• Conduct onboarding training for newly recruited employees.

• Provide ongoing refresher training, skills assessments and performance coaching.

• Train employees on product knowledge, customer consultation, service procedures, sales techniques and customer relationship management.

• Support the introduction and implementation of new services and products across all company outlets.

• Develop training manuals, presentation materials, assessment forms and standard operating procedures.

• Conduct practical demonstrations and supervise employees during hands-on training.

• Evaluate employees’ knowledge, practical skills and service performance.

• Identify training needs and recommend improvement plans to management.

• Monitor the consistency and quality of services provided across all outlets.

• Assist with outlet openings, employee preparation and the implementation of operational standards.

• Collect feedback from employees and customers to improve training content and service procedures.

• Maintain proper records of training attendance, assessments and employee development.

• Work closely with management, outlet managers, therapists and sales teams to achieve the company’s operational and revenue targets.

• Perform other training and consulting duties assigned by management.