Customer Relations Team

Specific Job Role/Scope:

• To assist and coordinate shipment arrangement for airfreight exports for customers - local accounts, overseas agents and co-loaders.

• Customer service and solutioning to customers.

• To ensure customer satisfaction with quality and reliable total logistics solution and support services.

• Smooth shipment arrangements with close follow up to shipment completion.

Responsibilities and Duties:

• Liaising and timely respond with various stakeholders such as shippers, oversea agents, co-loaders, commercial teams and export operations personnel, airlines, transporter, warehouse, VCC (permit), insurance and fumigation via phone call, texts and emails.

• Arrange collection of cargoes from shipper premises with transporters.

• Checking of space with with various airlines.

• Book and secure space with airlines to export shipments.

• Ensuring feasibility of net rates and selling rates.

• Arrange permits, insurance and fumigation on behalf of shippers.

• Follow up on shipment status, DN and POD from agents.

• Job Creation in CargoWise.

• Support cross trade business if required.

Qualifications and Requirement:

• Diploma and above.

• Experience in Air Export Customer Service role.

• Good communication skills.

• Problem solving skills.